This paper comes as a part of an exploratory study with a goal to investigate the applicability of Collaboratively-Developed, Enterprise Resource Planning [ERP](a CD-ERP Approach) within Libyan public universities. The purpose of the research presented was to evaluate the new online system launched recently at the University of Tripoli (UOT) in order to investigate 1) what students expect from such a service, 2) whether or not they are satisfied with the service offered, 3) how important security issues are to the users. To answer these questions, quantitative data was collected using questionnaires based on the instruments of the SERVQUAL model via online questionnaires. Based on our results, students' expectations were higher than their perceptions of the quality of the services (QoS). The results indicate that students are obviously unsatisfied with the services provided by UOT's new online system. W arabic 27 English 135
TAREQ SALAHI ALSAGHEER ALMIGHEERBI(1-2019)

Evaluating the performance of information systems (ISs) has emerged from the increasing influence of information technology on the effectiveness and efficiency of work processes in an organization (Bryman and Bell 2007). The aim of the overall study is to overcome a lack in the literature regarding the assessment of information systems (IS) in Libyan Higher Education (LHE), especially universities. The aim of this initial article is to focus on the University of Tripoli (UOT), a study that will be extended to other Libyan public universities. A description of the study, its significance and objectives and the methodology followed are presented, together with an analysis of the findings on the basis of appropriately chosen models. Finally, we assess the current level of ISs implemented in UOT by analyzing the findings based on these models. arabic 14 English 86
TAREQ SALAHI ALSAGHEER ALMIGHEERBI(9-2019)

Collaboratively-Developed ERP (CD-ERP) is an intermediate model between two well-known models, namely: closed-and open-source systems. This model is based on the community-source paradigm and ERP packages. It has been proposed for Libyan higher education (LHE) to be governed by a consortium of LHE institutions. To investigate the applicability of this model in LHE, this paper presents an analysis of critical success factor (CSFs) based on both a review of the relevant literature and lessons learnt from similar projects. Using the literature review, the title of the model was proposed on the basis of its fundamental elements. Cases of other projects which follow a similar approach show that communitysource has been adopted by many universities and government bodies worldwide. Also, many of the issues observed in such projects are similar to those that appear in the literature, especially in regards to distributed and collaboratively working environments. arabic 10 English 56
TAREQ SALAHI ALSAGHEER ALMIGHEERBI(1-2021)